Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|Please see our Terms & Conditions for complete details regarding our return policy.|
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|
|Returns & Refunds Policy|
|Can I Exchange My Item?
Yes you can exchange your item(s) within the 7 day period. Please contact customer services at email@example.com
*Please note you may incur an additional postage charge in certain circumstances.
How Do I Return Items and what is Your Refund Policy?
Upon receipt please check your delivered goods carefully. You need to notify Joan Allen Electronics of any queries within seven days from the day after your delivery by contacting our customer service team at firstname.lastname@example.org
Then simply ensure the item is safely packaged and return to – Joan Allen Electronics Ltd, 5 and 6 The Courtyard, Market Square, Westerham, Kent TN16 1AZ.
Please note that when returning items, it is your responsibility to ensure that they are packed so as to avoid damage, as goods must be received by us in a re-saleable condition. No returns or exchanges will be accepted unless the goods are returned in their original condition and packaging. Postage will not be refunded for change of mind or goods returned without prior notification.