Privacy Policy

1. Introduction

Metal Detector Saver ("we", "our", or "us") operates the website joanallen.co.uk. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Billing and delivery addresses
• Payment information (processed securely through our payment providers)
• Order history and preferences
• Communication records with our customer service team

Automatically Collected Information

• IP address and location data
• Browser type and version
• Device information
• Website usage data (pages visited, time spent, clicks)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security

4. Sharing Your Information

Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

• Suppliers and Manufacturers: We work with suppliers in China to fulfill your orders. Your shipping information is shared to enable delivery.
• Payment Processors: To process payments securely
• Shipping Companies: To deliver your orders
• Email Marketing Services: To send promotional emails (if you've opted in)
• Website Analytics: To understand how our website is used

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure user safety
• Investigate potential violations of our terms

5. International Transfers

As we source products from suppliers in China, your personal information may be transferred to and processed in countries outside the UK and EEA. We ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typically, we retain order information for 7 years in accordance with UK tax and accounting requirements.

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing
• Objection: Object to processing for marketing purposes
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at sales@joanallen.co.uk.

9. Cookies Policy

Our website uses cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage
• Provide personalized content and advertisements
• Enable website functionality

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Types of Cookies We Use:

• Essential Cookies: Required for website operation
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising
• Preference Cookies: Remember your choices and settings

10. Marketing Communications

We may send you marketing emails about products, special offers, and company news if you have:

• Made a purchase from us, or
• Explicitly opted in to receive marketing communications

You can unsubscribe at any time by:

• Clicking the unsubscribe link in any email
• Contacting us at sales@joanallen.co.uk
• Managing your preferences in your account settings

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

12. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification (for significant changes)
• Updating the "Last updated" date at the top of this policy

14. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

For data protection inquiries specifically:

• Email: sales@joanallen.co.uk (mark subject line "Data Protection Inquiry")

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.