Consumer Rights Information

Your Statutory Rights

When you buy goods from Joan Allen Metal Detectors, you have rights under the Consumer Rights Act 2015. These rights are in addition to, and do not affect, any warranty or guarantee provided by the manufacturer.

Your statutory rights mean that goods must be:

• Of satisfactory quality
• Fit for purpose
• As described

Your Rights if Something Goes Wrong

Within 30 Days

If your goods are faulty, not as described, or not fit for purpose within 30 days of delivery, you have the right to reject them and receive a full refund, including standard delivery costs.

After 30 Days but Within 6 Months

After 30 days, if a fault appears, you must give us one opportunity to repair or replace the goods. If the repair or replacement is unsuccessful, you're entitled to a refund or price reduction.

After 6 Months

After 6 months, you may need to prove that the fault was present at the time of delivery. You still have rights for up to 6 years in England, Wales, and Northern Ireland (5 years in Scotland).

Digital Content Rights

Any digital content (such as downloadable guides or software) must be:

• Of satisfactory quality
• Fit for purpose
• As described

If digital content is faulty, you're entitled to a repair or replacement. If that's not possible, you can claim a price reduction or refund.

Services

Any services we provide (such as repairs or technical support) must be carried out:

• With reasonable care and skill
• Within a reasonable time (if no time is agreed)
• For a reasonable price (if no price is agreed)

Distance Selling Rights

As you're buying online, you also have rights under the Consumer Contracts Regulations:

• 14-day cooling-off period from the day after you receive your goods
• Right to cancel for any reason within this period
• Full refund within 14 days of us receiving the returned goods
• You must return goods within 14 days of telling us you want to cancel
• You're responsible for return shipping costs unless goods are faulty

Exclusions

Your cancellation rights don't apply to:

• Customized or personalized products
• Sealed goods that have been opened (for hygiene or protection reasons)
• Goods that deteriorate rapidly

How to Exercise Your Rights

To exercise any of your consumer rights:

1. Contact us via email at refund@joanallen.co.uk
2. Include your order number and describe the issue
3. We'll respond within 2 working days with instructions
4. Follow our returns process as outlined in our Returns Policy

Additional Protection

If you paid by credit card, you may have additional protection under Section 75 of the Consumer Credit Act for purchases over £100 and under £30,000.

Complaints and Disputes

If you're not satisfied with how we handle your consumer rights:

1. First, contact our customer service team
2. If unresolved, you can escalate to our management team
3. You may also contact Citizens Advice Consumer Service
4. As a last resort, you can take legal action through the courts

More Information

For more information about your consumer rights, visit:

• Citizens Advice: www.citizensadvice.org.uk
• Which? Consumer Rights: www.which.co.uk/consumer-rights
• Trading Standards: www.tradingstandards.uk