Shipping Information
Free UK Delivery
Free shipping on all orders - no minimum required.
Delivery Timeframe
7-28 days from dispatch
All products ship directly from our manufacturer in China
Order Processing
- Orders processed within 1-2 business days
- Tracking information provided via email
- Delivery must occur within 30 days per UK law
Tracking Your Order
You'll receive:
- Tracking number via email
- Link to monitor delivery progress
Important Information
Delivery Address
Ensure your address is correct when ordering. We cannot redirect packages once dispatched.
Customs Information
UK orders typically arrive without additional charges. Any customs fees (if applied) are customer responsibility.
Issues with Delivery
For damaged or missing items, contact orders@joanallen.co.uk immediately with:
- Order number
- Photos (if applicable)
Contact
Email: orders@joanallen.co.uk
Phone: 020 3883 3451
Note: Return shipping to China is at customer expense. See returns policy for details.